Terms and Conditions
Updated 04‑04‑2026
T’s Mobile Detailing LLC (T’s Mobile Detailing, T’s, we, us, our) seeks to provide the best complete mobile auto detailing and ceramic coating experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our services.
The following is designed to protect your rights and our own. The most important terms are found at the top of this page under “Cancellation & Rescheduling Policy”, and “Vehicle Terms”. By scheduling any service with T’s Mobile Detailing LLC you hereby agree to all terms listed in this document.
Cancellation & Rescheduling Policy
We take a non‑refundable deposit equivalent to 10% of the total service price (i.e. 10% of a $300 service = $30 deposit) to secure all appointments prior to service. This deposit will always transfer over to a rescheduled appointment. If, for any reason, the customer needs to cancel or reschedule, they should let us know in an appropriate time frame, and we will gladly transfer their deposit over to another appointment time. This deposit is deducted from the total cost of the service upon taking payment. If, for whatever reason, the customer does not pay the 10% deposit prior to service, it will be charged when taking payment.
Before Your Detail
The client is sent a full guide prior to their appointment so that they may prepare their vehicle for service. If the vehicle is not ready at the time of arrival, and T’s Mobile Detailing has to wait more than 10 minutes for the customer to remove excess trash, personal belongings, or in any such way make the vehicle available, we reserve the right to charge a $30 inconvenience fee for the lost time. If the client is not home, or is unable to give access to their vehicle for any such reason within a reasonable time frame, we reserve the right to charge a $100 time‑slot fee for taking up a valuable position in our busy schedule. Please ensure your vehicle is available and terms are respected.
Vehicle Terms
Please remove all personal belongings, money, and other significant items from your vehicle prior to any type of service. T’s Mobile Detailing will not move personal belongings for safety & liability concerns.
Each job has an average allotted time based on the package selected and conditions specified by the customer. The customer is responsible for letting T’s Mobile Detailing know of any excessive conditions prior to booking so we can provide the most accurate estimate. Examples include pet hair, stains, kids’ messes, mold, bodily fluids, sand, trash, etc. The vehicle may be subject to an updated quote after in‑person inspection if any such conditions are present.
If areas such as the center armrest storage or glove compartment are not cleared of belongings, we will not be able to clean them due to the client’s private personal belongings, always wanting to protect personal property.
We ask that clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction. For child safety, we will not uninstall or reinstall car seats under any circumstances.
We reserve the right to charge each vehicle according to its condition and the duration of time we believe service will take. As a client booking with our company, you acknowledge that our prices are variable depending upon the inspection of your vehicle.
Additional fees will be applied to all jobs involving pet hair, staining, odors, hazardous material such as mold or waste matter, etc.
Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.
We make no promises regarding the removal of stains and/or odors. Some stains are permanent.
Odors cannot be removed by cleaning alone and may require special treatment or a specialist.
When it comes to windows we do our best, but due to variables such as temperature, windows may have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off if you see streaks. We do apologize for any inconvenience this may cause, this is simply the nature of how window cleaning chemicals work.
We are not responsible for damage to heavily soiled, stained, or fragile interior components. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.
The headliner is gently cleaned, however, there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason. If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised. If during the inspection the headliner is too fragile to work on, we will not attempt to damage it further with cleaning.
We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.
Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle's paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without compromising the clear coat.
Exterior black or gray textured or smooth trim pieces may be beyond restoring and will have to be replaced. We try our best to restore the plastic to its original color, if that is a service you have previously discussed.
Any wax, sealant, or coating not properly cared for will not last its intended durability length. We recommend safe hand washing.
On‑Site Service Terms
The remaining payment after the 10% deposit is required in full on the day the service is completed. We reserve the right to request full payment upfront if a client has canceled multiple times. We reserve the right to refuse service if scheduling or payment terms are not respected. We may alter or move a booking due to weather, staff health, or equipment failure. Clients must keep a safe distance (10–15 feet) from our work area. If technicians discover undisclosed hazardous conditions (urine, feces, semen, mold, mildew, etc.), T’s Mobile Detailing reserves the right to request partial payment without completing the job to protect our technicians from being taken advantage of.
Photo / Video Rights
When scheduling services with T’s Mobile Detailing, you give us the right to post photos and videos of your vehicle before, during, and after service. Our company has a small media presence online, so your vehicle may find its way onto the internet. We will not identify clients by name without permission. We will not include license plates or home addresses without permission.
If you do not agree to our media terms, please print this page and sign the following:
I declare that I, _____________________, do not authorize T’s Mobile Auto Detailing to use photos or videos of my vehicle for marketing purposes. I acknowledge that these materials may be used as internal training materials. DATE:[ ] SIGNATURE: [ ]
Service Guarantee
If there is clear evidence that the technician did not fulfill the package as ordered, we will refund or redo the unsatisfactory portion of the service. Clients must report any issues at the post‑inspection or within 24 hours of job completion. Refusing a redo limits refunds to 20% of the service value. Only services included in your order or authorized by T’s Mobile Detailing LLC are covered. Unauthorized cleaning or repairs void the guarantee. Only services included in your order and additional services authorized by T's Mobile Detailing LLC are covered under our service guarantee. Any services not authorized by T's are at the client’s own risk.
Payment Terms
Payment is due at completion of service. Failure to pay invalidates the service guarantee. The client who books the service is responsible for pre‑inspection and post‑inspection agreements.
Claims must be filed within 24 hours by emailing contact@tsmobileautodetailing.com with photos attached.
Failure to disclose heavy stains, odors, human/animal biological waste, mold, chemical spills, or hazardous materials voids the service guarantee. We reserve the right to charge for lost time, inconvenience to our other customers, or hazardous conditions. Please ensure you have followed our terms and guides prior to our arrival. It is your responsibility.
Some issues may require additional services; refusing them may invalidate the guarantee.
General Terms, Legal Fees & Disputes
The client agrees to make full payment prior to the release of the products or vehicle. The vehicle or products will not be released until full payment has been processed accordingly. Any invoice that is not paid at the time of order or delivery is considered past due, and the client is responsible for all collection fees, including but not limited to attorney fees and court costs for unpaid balances at the annual interest rate of 18%.
This is not an expectation contract, and we are not responsible for buyers’ remorse.
By accepting the product or vehicle, you are accepting the job as complete and that the performance is satisfactory. You are responsible for inspecting the product and or vehicle upon receipt. Clients shall identify to T's Mobile Detailing in writing any dispute concerning an invoice within three days of the date of the invoice. If disputes are not identified in writing within the three-day time-frame the client has accepted the job and the invoice. Clients must contact T’s Mobile Detailing of any and all work in dispute, accompanied by a written explanation. After investigation, if an error is found on our behalf, we will make appropriate corrections.
T's Mobile Detailing is not responsible for loss or damage to vehicles or articles left in vehicles in cases of fire, theft, accident, or any other cause beyond our control. We do not accept responsibility for consequential damages or loss of any kind related to the sale, installation, or delivery of our products.
It is the client’s responsibility to read our Terms & Conditions available on our website prior to contacting us to perform any services.
Estimates
Estimates are good‑faith approximations based on available information provided to T’s Mobile Detailing. Estimates are valid for 30 days and are subject to change.
Vehicle Inspection / Condition
T’s Mobile Detailing will complete a pre-inspection with the client before beginning any work on the vehicle. At this time, our technicians will notify the client of any concerns they may have. The client is responsible at this moment to explain to the technician what they desire out of the detail.
We are not responsible for the condition of the surfaces of the vehicle prior to any services rendered. Any existing scratches, cracks, or other damage will be visible through a coating or paint protection, and such surface damage or imperfections may damage the protection applied and cause the protection to fail prematurely. We reserve the right to refuse any work or vehicle for any reason.
Changes / Corrections / Errors
We reserve the right to correct inaccuracies, prices, omissions, descriptions, and errors relating to products, productions, availability, and update information at any time without prior notice.
By booking our services, you acknowledge that you agree to these Terms & Conditions in full.
Thank you for taking the time to read through our terms. T’s Mobile Detailing aims to provide the best service possible while protecting all parties and ensuring a safe & professional work environment. We look forward to serving you!
Tiago C.
T’s Mobile Detailing LLC
(916) 250-2456